Billing & Invoices

Invoicing & Billing FAQ How Prolydian invoices work, how charges are calculated, and how to pay, reconcile and get help. Last updated: October 2026 Billing questions: finance@prolydian.com Your order form and Master Services Agreement set your specific products, rates and payment terms. Where this FAQ and your agreement differ, your agreement governs. Contents 1. Invoice basics What kinds of invoices will I receive from Prolydian? Depending on your agreement, you may receive up to four ki...

Instructions on how to change your billing information including credit card and viewing invoices

Viewing managed transactions The Managed Financial Transactions report shows a breakdown of every transaction made by candidates in Prolydian that uses our Stripe account. A user must be given permission to view this information; if you don't see the report in your account check with your organization or reach out to Prolydian Support for assistance. --------------------------------------------------------------- - Log into your Prolydian account and go to the Reports page here: https://app....

Viewing detailed invoice information To view a full line-item breakdown of what was included on an invoice, you can use the Invoice Detail Report. As with the Billing Portal, a user must be given permission to view this information; if you don't see the report in your account, check with your organization or reach out to Prolydian Support for assistance. - Log into your Prolydian account and go to the Reports page here: https://app.prolydian.com/reports - Click on the "Invoice Detail" report -...