System Requirements
The system requirements are dependent on who is proctoring your exam (proctorU, proctor360, monitoredu, and Rosalyn). This information is in your authorization to test email that you will receive after registering for your exam.
Dual monitors CANNOT be used for a remote proctored exam
ProctorU Technical Requirements:
To see the system requirements, click here.
If you experience any issues connecting to your proctor or during your exam, please contact ProctorU via the Support feature within the Guardian Browser OR Call 1-855-772-8678, Option 1.
Proctor360 Technical Requirements:
To see the system requirements, click here.
We strongly recommend that you review all information in the following linked site ahead of your exam appointment. We suggest testing from a personal device, however if you must test from a work provided device, please work with your IT department and provide them the information from this site to avoid any test day interruptions: https://proctor360.com/pages/prolydian-online-exam-rules-and-requirements
Please note: Any missed appointments due to technical issues on the test taker’s side will require a new registration, which may incur additional fees.
If you would like to request a sample session to verify your system with Proctor 360 before taking your examination, please submit a ticket via Submit a Ticket - Proctor360 Support. Proctor360 will create and provide you with a sample link that you can run through with your IT department. Once this has been completed, Proctor360 will confirm with you that everything went through as it should on the proctoring side.
If you encounter issues sharing your screen, accessing your webcam, or need general technical troubleshooting during check in, please review these support articles: https://support.proctor360.com/hc/365012637. If you're unable to resolve the issue right away, contact the Proctor360 support team by submitting a ticket right away.
MonitorEDU Technical Requirements:
To see the system requirements, click here.
If you are disconnected from your proctor, your proctor will lock your exam. Please try to refresh and rejoin the Google Meet meeting. If you experience connection issues lasting longer than 5 minutes use MonitorEDU's chat support: https://tawk.to/chat/5b2a5c47eba8cd3125e3057c/default
Rosalyn Technical Requirements
To see the system requirements, click here.
If you experience technical issues when attempting to connect to a proctor, you MUST submit a support ticket here: https://support.rosalyn.ai/en/collections/3267143-examinee-help-center
For instructions on testing, please see: