***Please see the end of this article for specific requirements for exams proctored by our partners***
Which browser should I use to take my exam?
Prolydian supports all major, updated browsers such as Chrome, Firefox, Microsoft Edge, and Safari. The system does not support outdated browsers such as Internet Explorer.
If you are using Internet Explorer or an outdated browser, the system will alert you that some functionality may not be available to you. Please update the browser or install an updated browser before continuing.
Be sure to check any specific requirements for the proctoring service that your exam provider uses.
What operating system should I use to take the exam?
Prolydian supports all operating systems, including MacOS. The only requirement is that an updated browser is installed on the operating system.
Be sure to check any specific requirements for the proctoring service that your exam provider uses.
Can I use a tablet or similar device?
Yep! Tablets are supported; however, we recommend using a laptop or desktop computer for the best user experience. Remote proctored exams have additional requirements, so always make sure you complete the Computer Requirements check before you begin your exam.
Be sure to check any specific requirements for the proctoring service that your exam provider uses.
What internet speed is required?
Prolydian’s exam delivery system is designed to require a minimal internet connection speed. Speeds greater than 5mbps are recommended, however slower speeds will still allow you to access and complete the exam. You will not lose exam time due to slower internet connections.
We recommend having a hard-wired connection instead of a wireless connection to prevent any disruptions, however stable wireless connections are acceptable.
How do I schedule my remote proctored exam?
You can schedule your exam directly from your Prolydian account. Log into the system and then go to the "My exams" page. Click the Schedule button and follow the steps. A step by step guide on scheduling can also be found here.
This is my first time taking a Prolydian exam, what can I expect?
First off, good luck with your exam! We know that exam day is stressful, so we strive to make your experience a good one. Prolydian's exam delivery engine was designed to be intuitive and user-friendly. The buttons will be very clear and navigation between questions will be easy.
This is my first remote proctored exam. What's it like?
Taking a remote proctored exam gives you the freedom and convenience to take your exam when you want to and where you want to. Remotely proctored exams provided by our partners require you to complete a few steps before you begin your exam. You can find those steps here:
When you're ready to start your exam you'll be connected with a proctor, who will verify your identity and check your surroundings. Make sure the room is free of people, pets, and clutter. You'll complete a 360-degree sweep of the room to make sure it's free of anything that might get in the way of your testing experience and then the test will begin. You must have a working built-in or external webcam to complete the full room sweep. You'll also need to make sure you have a working built-in or external microphone to communicate with your proctor. You have to stay on screen for the duration of the exam otherwise the proctor may have to pause or stop the session.
What should I do if I get disconnected during my remote proctored exam?
If there's an interruption in your exam session, your proctor will attempt to call you to get the session resumed. They'll also send you an email with instructions on how to get the session started again. You can also contact the proctoring partners' support team for more help.
What should I do if I experience an error during testing?
Don't worry! Neither your exam nor your exam time will be impacted by any error you encounter. The system saves the exam time regularly throughout the exam, including after every question. Your current item and all prior responses are also saved, so the system will resume the exam at the point where the error occurred.
Please close your browser and then reopen it. Follow all previous steps you took to launch your exam (the steps will depend on whether it's remote proctored or self proctored).
The system will redirect you to the “Continue Exam” page. Click the Continue Exam button and you will be placed on the most recent item you viewed.
What if I have to cancel or reschedule?
Cancel or reschedule your exam via your Prolydian Examinee Dashboard. Also, be sure to review our Examinee Cancellation / Rescheduling policy.
Who should I contact if I am unable to resolve an issue during testing?
Prolydian Support
Phone: (850) 739-8992
Email: support@prolydian.com
ProctorU technical requirements:
- Guardian Browser is required for testing. Download here.
- Operating System: macOS X 10.13 or higher, Windows 10 or higher. ProctorU does not support Linux or Chrome OS
- Web Camera: Minimum- 640×480 resolution, Recommended- 1280×720 resolution
- Internet Download Speed: A required upload and download speed of 2Mbps, with 10Mbps preferred
- RAM: Minimum – 2GB, Recommended- 4GB
- A Functioning Microphone: Webcams with built in microphones and stand alone microphones supported
- Not Supported:
- Tablets (iPad, Galaxy Tab, Galaxy Note, etc.)
- Mobile (Android, iOS)
- ARM CPU Architecture
- Chromebooks
You can reach ProctorU support at 855-772-8678 or by clicking the blue chat icon in the bottom right corner of the screen when on the ProctorU website.
Examity technical requirements:
Technical Requirements
- Examity V5 System Check: https://on.v5.examity.com/systemcheck
- Chrome is required for testing - download here
- Operating System: OS X El Capitan 10.11 or later, Windows 10 (Windows machines in 10 S mode are not supported),
- Internet Browser: Google Chrome (Current Stable and First Preceding Version)
- Web Camera: Minimum- 640×480 resolution, Recommended- 1280×720 resolution
- Internet Download Speed: A required upload and download speed of 2Mbps, with 10Mbps preferred
- RAM: Minimum – 2GB, Recommended- 4GB
- A Functioning Microphone: Webcams with built in microphones and stand alone microphones supported
NOT SUPPORTED:
- Tablets (iPad, Galaxy Tab, Galaxy Note, etc.)
- Mobile (Android, iOS)
- ARM CPU Architecture
- Chromebooks
For support during an Examity proctored exam reach out to Examity support for immediate assistance. They can be reached via 855-EXAMITY (855-392-6489) or by clicking the orange "Chat with an expert" button on the bottom right of your Examity account.
Proctor360 Technical Requirements
Windows:
- Operating System: Windows 10 & Above
- Browser: Chrome or Edge
- Memory: 4GB (minimum)
- Recommended Internet Connection: 10 Mbit/s upload, 10 Mbit/s download
- Web Camera: 640×640 resolution (minimum)
- Microphone
- Speaker
Mac:
- Operating System: Mojave & Above
- Browser: Chrome or Edge
- Memory: 4GB (minimum)
- Recommended Internet Connection: 10 Mbit/s upload, 10 Mbit/s download
- Web Camera: 640×640 resolution (minimum)
- Microphone
- Speaker
Chromebook:
- Operating System: ChromeOS 112.0.5615.134 & Above
- Browser: Chrome or Edge
- Memory: 4GB (minimum)
- Recommended Internet Connection: 10 Mbit/s upload, 10 Mbit/s download
- Web Camera: 640×640 resolution (minimum)
- Microphone
- Speaker
Dual Monitors are NOT supported
If you experience technical issues when attempting to connect to a proctor, you MUST submit a support ticket here: https://support.proctor360.com/help/365012637
MonitorEDU Technical Requirements
- The Google Meet application is required for testing. Download here: Google Play (Android), App Store (Apple)
- Google Chrome is required to be installed on your computer
- Operating System: macOS X 10.13 or higher, Windows 10 or higher.
- Phone Operating System: Android OS 6.0 or higher and iOS (Apple) 12.0 mobile phone with a functioning camera
- Web Camera: Minimum- 640×480 resolution, Recommended- 1280×720 resolution
- Internet Download Speed: A required upload and download speed of 2Mbps, with 10Mbps preferred
- RAM: Minimum – 2GB, Recommended- 4GB
- A Functioning Microphone: Webcams with built in microphones and stand alone microphones supported. Both cell phone and laptop/computer need to have a functioning microphone.
- Power Supply: Your devices need to be connected to a power source throughout your exam. Ensure that you will have a phone cord (recommended 6ft long, extension cord is sufficient) so that your phone may be propped in a six foot radius from your testing space.
Not Supported:
- Tablets are not recommended (iPad, Galaxy Tab, Galaxy Note, etc.)
- ARM CPU Architecture
- Dual Monitors are NOT supported
If you are disconnected from your proctor, your proctor will lock your exam. Please try to refresh and rejoin the Google Meet meeting. If you experience connection issues lasting longer than 5 minutes use MonitorEDU's chat support: https://tawk.to/chat/5b2a5c47eba8cd3125e3057c/default
Rosalyn Technical Requirements
- Personal computer with Windows or Mac Operating System
- Working camera
- Working microphone
- Dual-core CPU
- At least 2 GB available of RAM memory.
- At least 500 MB of available disk space.
- Minimum internet speed:
- Download - 500kb/s (this is just for proctoring, exam requirements are not included)
- Upload - 500kb/s (this is just for proctoring, exam requirements are not included)
Dual Monitors are NOT supported.
If you experience technical issues when attempting to connect to a proctor, you MUST submit a support ticket here: https://support.rosalyn.ai/en/collections/3267143-examinee-help-center