Scheduling or rescheduling an exam

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Scheduling or rescheduling an exam

Scheduling an exam

Please note: Most exams must be scheduled at least 24 hours in advance.

Exams proctored by the Proctor360 system must be scheduled at least 48 hours in advance.
  • Log into your Prolydian account at https://app.prolydian.com and go to Exams > My exams
  • Click the "Schedule" button below the name of your exam

Note: If you see an "Update Address" button instead of a "Schedule" button, click on that button and update your address. This will need to be completed before scheduling your exam.

         

  • A new window will pop up with scheduling options. If the Time Zone is not listed or not correct, choose the correct option from the drop down menu

You can also set your account's time zone following the steps in the "Setting Your Account's Time Zone" section below. This will ensure all times shown in Prolydian are in your time zone.

  • Pick your date from the drop down calendar or enter it with the MM/DD/YYYY format.

  • Click the search button to find available exam times. Choose a time from the provided menu – make sure to pay attention to AM and PM. Please note that 12 AM is midnight and has a moon icon, while 12 PM is noon and has a sun icon.

  • Tick the check box confirming your date, time, and time zone. 

  • Click the "Schedule" button to finalize the process and schedule your exam.

You will be returned to the My Exam page and will see the exam listed with the scheduled date and time. You will receive an email with additional instructions within 5 minutes of scheduling your exam.

Rescheduling an exam

Please note: Exams can only be rescheduled 24 hours or more before the scheduled exam date/time.
When selecting a new date/time exams must be scheduled at least 24 hours in advance. 

Exams proctored by Proctor 360 must be scheduled at least 48 hours in advanced.
  • Visit the My Exams page within your Prolydian account.
  • Click the Reschedule button below your exam name.

  • Repeat the steps used to schedule your exam, choosing a new date and time.

You will be returned to the My Exam page and will see the exam listed with the new date and time. You will receive an email with additional instructions within 5 minutes of scheduling your exam.

 

Canceling an exam

Please note: Once cancelled, you are not able to use your exam registration or schedule your exam.
An entirely new registration will be needed and registration fees may apply.
  • Visit the My Exams page within your Prolydian account.
  • Click the "Cancel" button below your exam name.
  • In the window that pops up, click OK.

You will be returned to the My Exam page and will see that the exam has been cancelled.

 

Setting your account's time zone

  • Log in at https://app.prolydian.com/ and click on your initials in the upper right hand corner, then choose "Account."
  • Scroll down to "My language/locale preferences" and select your correct time zone.
  • Click "Save"

This will ensure that all times shown in Prolydian preview correctly for the selected time zone. 
Also, make sure to have your device set to the correct time zone. 

See Selecting your time zone and Time Zone List support article for more information. 

Technical Requirements 


Dual monitors CANNOT be used for a remote proctored exam


ProctorU Technical Requirements

To see the system requirements, click here. 

If you experience any issues connecting to your proctor or during your exam, please contact ProctorU via the Support feature within the Guardian Browser OR Call 1-855-772-8678, Option 1.

Proctor360 Technical Requirements

To see the system requirements, click here.

If you encounter issues sharing your screen, accessing your webcam, or need general technical troubleshooting during check in, please review these support articles: https://support.proctor360.com/hc/365012637. If you're unable to resolve the issue right away, contact the Proctor360 support team by submitting a ticket right away.

MonitorEDU Technical Requirements

To see the system requirements, click here.


If you are disconnected from your proctor, your proctor will lock your exam. Please try to refresh and rejoin the Google Meet meeting. If you experience connection issues lasting longer than 5 minutes use MonitorEDU's chat support: https://tawk.to/chat/5b2a5c47eba8cd3125e3057c/default

Rosalyn Technical Requirements

To see the system requirements, click here.

If you experience technical issues when attempting to connect to a proctor, you MUST submit a support ticket here: https://support.rosalyn.ai/en/collections/3267143-examinee-help-center

After scheduling your exam, view Taking an exam with Prolydian for more information on the process of starting your exam

Or for your specific proctored exam, visit these articles 

 

 

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