Viewing user profiles
Information about each user can be found on their individual user pages. Follow these instructions to find and view these pages.
Finding user profiles
- Log into your Prolydian account at https://app.prolydian.com and go to People>Users
- Find the user whose account you would like to view. To search for a user, click the magnifying glass in the top right corner and type in their name.
- Click on the user and open their profile. You can navigate to different tabs to find needed information.
User Info
Here you can:
- View contact information: name, email address, physical address (if provided), and phone number
Set and view Organization Roles: https://prolydian.ladesk.com/987053-Updating-roles--permissions-for-existing-users
Sharing settings
- Set and view sharing settings for the user by clicking the gear icon in the upper right
Applications
Here you can:
- View the user's applications, regardless of current status: https://prolydian.ladesk.com/956821-My-Applications-overview
- If you do not see all of a user's applications, make sure to check the "Include system created" box in the filter options
Exam Registrations
Here you can:
- View all exams that the user has been authorized for, regardless of current status
- Register user for exams using the purple 'Register' button
Certifications
Here you can:
- View and manage the user's Credentials, including Status, Cycle Start Date, and Cycle End Date. Selecting the credential will take you to their Certificant details.
Transactions
Here you can:
- View the user's transactions, such as application and exam fees.
Please find relevant support articles linked below: